Ms. Wambui Maina

Ms. Wambui Maina

Ms Wambui Maina
Designation: Administrative Assistant
School/Institute: Nairobi Campus/ICFOSS

Academic Background

Qualification	Institution	Year
Master in Business Administration	Dedan Kimathi University of Technology	Ongoing
BSc. in Communications and Public Relations	Moi University	2022
Diploma in Business Management	Kenya Institute of Management	2017

Professional Qualifications

Qualification	Institution	Year
Quality Management systems - Implementation of ISO 900:2008 and attained a certificate	SGS	2018

Areas of Expertise

Organization and Time Management: Possesses strong ability to manage multiple tasks, prioritize work effectively, and meet deadlines. Skilled in creating and maintaining organized Systems and schedules.
Problem-Solving: Proactive approach to identifying and addressing challenges, finding practical solutions, and making informed decisions. Capable of resolving issues independently or collaboratively.
Customer Service Orientation: Exhibits a strong focus on providing exceptional service to clients, visitors, and colleagues. Skilled in handling inquiries, resolving conflicts, and maintaining a positive and professional demeanour.
Crisis Communication: Proficient in developing crisis communication plans and strategies to manage and mitigate reputational risks. Skilled in providing timely and accurate information during challenging situations, maintaining transparency, and ensuring consistent messaging.

Work Experience

May 2019 – To Date: Assistant Office Administrator, Dedan Kimathi University of Technology-Nairobi Campus.
Feb 2016 – Apr 2019: Customer Care Personnel, Dedan Kimathi University of Technology-Main Campus.
Apr 2009 – 2015: Accounts Clerk, Dedan Kimathi University of Technology.
May 2008 – Aug 2008: Underwriting Clerk, African Merchant Company (AMACO).
Mar 2008 – Apr 2008: Underwriting Intern, Co-operative Insurance Company (C.I.C).
May 2007 - Aug 2007: Sales Executive, Sasini Tea & Coffee Ltd.

Social Responsibilities